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I sent a file to someone successfully but the second time she said Dropbox wants her to register. Why the difference? How do I re-send so she can receive on the free account?
Hi @jen_jenmulan, thanks for messaging the Community.
this prompt is normal when viewing a shared link on the Dropbox site.
There should be an option underneath where they can view the file on the site without having to register to Dropbox.
If you need any further assistance, please let me know!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Thanks for the reply. I'll tell my friend to look harder 🙂
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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