Why can't I upload videos to my Dropbox account from my iPhone?

[lifeinthesound]

I can easily upload images directly from my iPhone to Dropbox but when I try to upload video I can’t unless I move the video to an iCloud file. This is super time consuming.

[Sanchez · Accepted solution]

Hey @lifeinthesound, welcome to our community! 

What version of iOS is your iPhone on? Current stable version is 11.2.5, so if you’re not on that, please update to it. Also, please make sure that you are using the latest version of our app (82.2) too. 

Now, let’s check a couple of things:

• does this issue occur with all videos, under all conditions (different WiFi, data networks)?
• in our app’s settings, do you have video uploads enabled?  
• do you have Cellular data uploads enabled? 
• if so, have you allowed video uploads using mobile (cellular) data? 
• more info here

Have a look at this, and let me know. 

Thanks! 

[This thread is now closed due to inactivity. If you have a similar or new question, you can ask here]

[Sanchez]

Hey again, @lifeinthesound, 

I’m assuming that you’ve sorted this issue. If you have any other questions, we’ll be happy to help out  

Cheers! 

[This thread is now closed due to inactivity. If you have a similar or new question, you can ask here]