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jim10705's avatar
jim10705
Explorer | Level 4
4 years ago

Where does Dropbox inform potential users of unsupported file types

I am a fairly new Dropbox user and thus far very satisfied until I tried to upload certain file types developed by Google.  Dropbox would not allow them to be uploaded claiming they are not supported...
Desktop and Web
Sync and upload
Uploading
Website
  • Jay's avatar
    Jay
    4 years ago
    Thanks for the update, this is the case if you're adding files directly from Google docs, since they won't be supported on Dropbox.

    If you need any further assistance in future, please let me know!
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi @Andyjenk2, there aren't any unsupported document formats aside from Google Docs created outside of Dropbox. 

 

The file types you've mentioned aren't Google Docs, so they can be downloaded from the site. What error are you getting exactly when attempting to download them?

Andyjenk2 's avatar
Andyjenk2
Explorer | Level 4
2 years ago
"File type not supported

Couldn't download file. Please try opening in another app"
(Purple dartboard, single dart)

Have note that
Share
Send copy of file
then save to device appears to work.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Andyjenk2 , sorry to jump in here, but could you maybe send us a screenshot of the exact error you and your collaborator are getting so that we can have a visual  too?

     

    If you could clarify your device's OS as well, I'd appreciate it. 

    • Andyjenk2 's avatar
      Andyjenk2
      Explorer | Level 4
      2 years ago
      Android 10. I took a screenshot, copied i exet get "Chrome does not support
      • Andyjenk2 's avatar
        Andyjenk2
        Explorer | Level 4
        2 years ago
        Will try with a different browser tomorrow. Bed now.

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