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Yesterday on Dropbox Paper the facility to add comments on paper pages totally stopped working. This is very frustrating as we use paper pages for planning and lots of comments are no longer visible and can't add new comments to existing or new pages.
Tested with multiple computers, accounts and web browsers - comments have gone...
Any options to troubleshoot this or any support from Dropbox?
We're unable to view external links for images, could you copy and paste the image in your next reply?
Are you certain that the option for commenting hasn't been disabled for the team using these steps?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Rustle, thanks for bringing this to our attention.
We're not experiencing this behavior on our accounts. Could you attach a screenshot or screencast to illustrate what you're seeing?
Is this on any Paper document you're using? Are you using Dropbox team or personal accounts?
This will help me to assist further!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi, I'm using Dropbox Advanced for teams & this issue is happening on all our team accounts and on all paper documents.
I'm unable to add a screenshot - can you also provide support for this?
We're unable to view external links for images, could you copy and paste the image in your next reply?
Are you certain that the option for commenting hasn't been disabled for the team using these steps?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi Jay, thanks. Yes it had been turned off but I'm the only admin & I didn't do it!
No worries, I'm glad to hear you were able to resolve this matter.
It shouldn't be possible to enable this setting without having access to the admin console.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
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