Video files stuck in upload

[Rudy_Waltz]

On one of my computers I can no longer use the upload function with video files (about 200 mb). I insert the file into a shared folder, and the upload stops almost immediately without even giving a projection of the time it takes to upload.
My Dropbox version is 187.3.5584, I use an Intel Mac with Operating System 14.1. The internet connection works (the same file uploads to mega in 10 seconds), I have tried uninstalling and reinstalling Dropbox, I have a Dropbox plus plan with 1.5 TB of unused space. Thanks in advance for any tip!

[Hannah]

Hey @Rudy_Waltz, thanks for bringing this to our attention.

What's the sync status of the app, when you hover over your Dropbox icon?

And when you say that the upload stops, do you see any error messages on the sync status or does the app immediately go "up to date" without having uploaded the file at all?

Let me know and we'll go from there.

[Rudy_Waltz]

Hi Hannah, nice to hear from you!

The sync status (in Italian) is:

*****

Dropbox 187.3.5584

Caricamento di

"10481_20231109_1600_Rai3.mov" in corso...

*****

That is: "Uploading of "10481_20231109_1600_Rai3.mov" in progress..."

HTH!

Vittorio

[Jay · Accepted solution]

Hi @Rudy_Waltz, have you checked the bandwidth limit in the Dropbox desktop application to see if there are any restrictions on it?

[Rudy_Waltz]

Thanks! That solved the issue.

[Megan]

Glad to hear that @Rudy_Waltz! 

If you need anything else, we're here!