Users with a Dropbox account don't see an option to upload files to our link

[RWGC]

We have recently had an issue with sharing links to our organization's Upload folder. If the person already has a personal Dropbox account, an upload option is not presented when they use the link. We prefer to send a link for security purposes.

Those without personal Dropbox accounts use the link and are given an Upload option to that one folder (named Upload) in our organization's Dropbox.

The work around has been to use the Share option on the folder, but that departs from our preferred, more secure workflow.

Please advise.

[Nancy]

Hi @RWGC, and thanks for posting on the forum!

Can you please clarify what type of link this is? Are you sending out a shared link or a file request? 

Do you have a screenshot of what users with a Dropbox account see on their end, so that I can take a look? 

Let me know when you’ve got more info.

[RWGC]

Hi Nancy,

I've attached a screenshot as requested.

For years we have been sending a view link that has allowed upload but not editing capability. This year the upload option only appears for people without a personal Dropbox account

the screenshot above is what people with Dropbox accounts see now.

Pat

[Megan]

Hey @RWGC, thanks for the info! 

Keep in mind that what you described isn't exactly possible. 

You can't share a link that would allow users to upload content, without editing the content there, unless we're referring to a File Request. 

You can send shared links on folders with edit permissions (previously only view permissions were available) but we need to make sure that you followed the correct steps.

Can you check this Help Center article, and confirm that you followed these steps?