Uploads from Scan document on an Iphone 12 pro max are stuck

[emsilver523]

When I use the Dropbox widget to scan a document on my iPhone, I take the photo, crop it, hit next, give it a simple filename with no special characters, choses a folder send click save, it just sits forever on uploading.  Subsequent scans say waiting for upload.  I have updated Dropbox to the latest version, and I am on iOS 15.6.1.  Even if I kill the app and come back, it is still sitting on uploading.  I have tried powering off the phone and airplane mode off and on, but it doesn't work.  The only way to fix it is to log out and back in to Dropbox but then I have to start the upload over.  This is happening weekly.

[Nancy]

Hey @emsilver523, thanks for all the details you’ve sent us so far. 

If you try to manually upload another small file from your phone’s camera roll, does the upload still get stuck, or is this only happening for your scanned documents? 

If it’s the latter, let me know and I’ll open a ticket for you.

[emsilver523]

That worked fine but again it is very random.  I might upload 50 fine and then it stops working.  This has happened at least 7-8 times over the past 6 months

[Nancy]

I see what you mean. 

As soon as this happens again, feel free to give me a nudge here and we’ll investigate this further.

[Riley M.2]

This is happening anew on a brand new phone. iPhone 14 Pro. Scanned from Dropbox. Scanning went fine. It’s been sitting as an Upload for several minutes now. I was able to upload a photo to Dropbox from the Photos app while it was still stuck. Photo was there but the document was still stuck.

[Megan]

Hi @Riley M.2, happy Friday! 

Thanks for posting here. Have you tried the troubleshooting steps mentioned in this thread, such as clearing the app's cache, uninstalling etc.? If so, did you notice the same behavior?

Let me know more! 

[Riley M.2]

I don’t know how to clear the cache, and I uninstalled and reinstalled on my previous phone, which seemed to resolve it. But this is a new phone (iPhone 14 Pro with latest iOS) and it’s still happening. In fact, I just rebooted in an attempted to get my last scan to upload and it’s still sitting there.

This happens randomly, but frequently. Sometimes it eventually uploads if I leave it overnight.

I have no confidence when I scan something with Dropbox that I will ever see it again.

Meanwhile, I just successfully scanned using your competitor OneDrive. Worked like a charm. For the same price as Dropbox, you also get a subscription to Microsoft Office. Looking like a good deal.

[emsilver523]

I just upgraded to an iPhone 14 pro max. It had been working fine until yesterday the problem resurfaced again after using the phone for 10 days.

[Jay]

Hi @Riley M.2, emsilver523, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

[emsilver523]

That would be fine.

[Jay]

Thanks, I've sent you an email, please could you reply to it as soon as you get a chance!