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Uploads are suddenly excruciatingly slow on Mac OS

Uploads are suddenly excruciatingly slow on Mac OS

jayfram
Explorer | Level 3

My uploads have slowed to a crawl. I have 1 gb fiber internet from CenturyLink and it's working fine. Just tested at over 900 Mbps upload and 400 Mbps upload. I am uploading my usual way through the Mac Finder, which has always been pretty zippy in the past. I'm on an Apple M2 Max Macbook Pro, running Sonoma 14.5. I'm uploading a bunch of image files, about 30-40 MB per file, and it's taking about 5 minutes to upload each single file.

 

Although this has never been necessary before, at the suggestion of Dropbox support I set the Dropbox network preferences to 900,000 Kbps upload limit. This changed nothing. Upload still crawling. 

 

I don't have a VPN or any other weird install on my machine (that I know of) that would throttle Dropbox. Please help!

 

Oh I do have a support Ticket #23845488.

 

thanks,

jay

3 Replies 3

Jay
Dropbox Staff

Hi @jayfram, thanks for bringing this to our attention.

 

I can see that you're already in communication with a support agent on the ticket ID. 

 

They'll be able to provide more device-specific information to assist you further.

 

I've gone ahead and prioritized your ticket to expedite matters on your behalf.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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jayfram
Explorer | Level 3

Well thank you! I saw on another thread that someone had success with Sonoma by logging out and then back in. Is that a good idea? What does that accomplish?

jayfram
Explorer | Level 3

Well that was evidently not a great idea. Now it is resyncing everything and who knows how long that will take, not to mention I was already on File Provider and now it appears to need to make that shift AGAIN. Blah.

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    jayfram Explorer | Level 3
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    Jay Dropbox Staff
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