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Faabbbbio's avatar
Faabbbbio
New member | Level 2
2 years ago

Uploading photos in HEIC makes them appear out of order in the photos section

As per the title, when i manually upload photos in HEIC format they show up in the photos section not ordered by the date of the picture taken (even if such data is present in the file) but rather on...
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  • Jay's avatar
    Jay
    2 years ago

    In general, when you upload files manually via the Dropbox mobile app, the current date and time are used. 

     

    As you used a different method for the JPG images, this changed the way it was added into the Dropbox account.

Faabbbbio's avatar
Faabbbbio
New member | Level 2

Hi, I am uploading pictures with my iPhone (13, with the latest firmware), manually by using the share feature and then selecting the Dropbox app.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Are the JPG images being uploaded using the camera upload feature, or by manually uploading them using the same method you provided?

  • Faabbbbio's avatar
    Faabbbbio
    New member | Level 2
    2 years ago

    I never use the camera upload, I always upload my photos manually, regardless of the format. In this case i was able to upload them as a JPG by copy-pasting them in the files app opened in the relevant dropbox folder

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      In general, when you upload files manually via the Dropbox mobile app, the current date and time are used. 

       

      As you used a different method for the JPG images, this changed the way it was added into the Dropbox account.

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