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IMightAsWellBashMyHeadIn's avatar
IMightAsWellBashMyHeadIn
Helpful | Level 5
2 years ago

Uploading in browser extremely slow @ 9Mb/minute

Uploading in browser extremely slow @ 9Mb/minute. The interface is slow also as if someone hobbled Dropbox on purpose with the updated look. Why is it that companies now think they can beta test on t...
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IMightAsWellBashMyHeadIn's avatar
IMightAsWellBashMyHeadIn
Helpful | Level 5

Hey Walter,

I’m only trying to upload a single file. It doesn’t get stuck, freeze or whatever. It’s just veeeeeeery slooooow. I had no issues until Dropbox updated their web interface last week.

There’s another thread with the same issue.

 

Edit: I just uploaded a 11.6Mb file from another device. It took over 3 minutes!

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi from me as well, IMightAsWellBashMyHeadIn. 

 

Can you please clarify what’s the default browser you’re using at the moment? 

 

Can you check if there are any pending updates, clear its cache, and also disable any possible plugins?

 

If that doesn’t make a difference either, please send me your browser version, and we’ll check this further.

  • IMightAsWellBashMyHeadIn's avatar
    IMightAsWellBashMyHeadIn
    Helpful | Level 5
    2 years ago

    Hi Nancy,

    So far I have on the same PC tried Microsoft Edge v119.0.2151.44
    & Firefox v119.0.1

    I’ve also tried on an IPhone the IOS app v352.2.2

    Both are extremely slow at uploading.

    Like I have said, this was never an issue until Dropbox updated their web interface last week.

     

    I am not having any other trouble with download or upload speeds on my devices. 

  • IMightAsWellBashMyHeadIn's avatar
    IMightAsWellBashMyHeadIn
    Helpful | Level 5
    2 years ago
    Hi Nancy,

    So far I have on the same PC tried Microsoft Edge v119.0.2151.44
    & Firefox v119.0.1

    I have also on an IPhone tried the IOS Dropbox app v352.2.2

    I do not have any other trouble downloading or uploading.

    Like I have said, I had no issues with Dropbox before they updated their web interface last week.
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Can I ask you to try one more thing, IMightAsWellBashMyHeadIn?

       

      Try while connecting to a different network, either another WiFi or mobile data and let us know if the issue persists then as well.

      • IMightAsWellBashMyHeadIn's avatar
        IMightAsWellBashMyHeadIn
        Helpful | Level 5
        2 years ago
        Hi Hannah,

        It’s significantly faster if I change to mobile data so the issue is definitely linked to my home wifi network.

        Dropbox is the only issue I have with uploads or downloads over multiple devices over wifi.

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