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Forum Discussion
Unable to upload a file using Safari
Suddenly, dropbox.com isn't allowing me to upload a file if I'm using Safari as my browser. It works fine using Chrome. Any ideas what's going on?
Mark --
Fantastic! I fetched and installed the new version of Safari. My uploads to websites are now working as they have in the past.
Thank you!
-- Alan
UPDATE!
I have discovered that this is not ONLY a Dropbox issue with Safari. It's a problem across multiple web sites with the latest Safari update, 14.0.1 (latest update compatible with the Mojave OS), that it does not allow uploads. On my Gmail account, clicking the "attach" icon does nothing -- just like the Upload files on Dropbox. Doesn't bring up a window to select files to attach/upload. Same with my AOL email account. The "attach" icon doesn't function.
Using Chrome, it's perfectly functional on every web site I've tried.
I just spent 2-1/2 hours on the phone with Apple Support, including talking to a senior advisor. They had me go through every trouble-shooting procedure they could think of, and ultimately we just uploaded a huge system data file to submit to the Apple engineers. I'm betting they'll conclude the same thing, that there's something in the latest Safari update that's disabling the upload buttons. When -- or whether -- they'll get around to fixing it... it's anybody's guess.
Mark Siegel
Daphne
Dropbox Staff
Dropbox StaffThanks for your update here Mark Siegel!
I am sorry to hear that you've had such a big problem with this, but I'm glad to hear that you managed to get down to the root cause at least.
From what you mentioned too, it seems that Dropbox is working fine in your Chrome browser for now too, which I'm happy to hear.
If you have any questions or other issues in the meantime, please don't hesitate to give me a nudge here.
Hope you have a great rest of your day Mark!
Thanks, Daphne.
I have also found other reporting the same or similar problem in the community. Shelby W. is one of them. Also trishmennell , who responded to Shelby.
I responded to trishmennell :
I'm thinking it's a possible bug in the latest Safari update. I was on the phone for 2-1/2 hours with Apple support yesterday trying to troubleshoot, and could not find a fix. We sent in a system diagnostic report that the Apple engineers will look at, and I have a callback scheduled for today.
I also suggested calling Apple Support to report the problem, and I'd like to encourage other Dropbox users who experience the same problem to do the same. If Apple receives a number of reports of the same problem, that may help Apple realize they have a bug in Safari, and hopefully convince them to fix it.
- Daphne
Much appreciated Mark Siegel!
We'll keep this in mind too if there are any other similar reports in the future. 😁
Thanks again!
I'm having the exact same problem. And yeah, it's across multiple sites. Anywhere where I used to be able to upload files, I no longer can in Safari, it just acts like the "upload" buttons are nothing but text. Chrome will let me do it. How do we get Safari to fix this? It's kind of a giant pain in the butt, honestly.
