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Shelby W.'s avatar
Shelby W.
Helpful | Level 5
7 years ago

Unable to Upload files

I am using Mac OS High Sierra 10.13.2 and Firefox 57.0.1.  When I go to the Dropbox website and try to upload a file, I select the upload button, then choose that file that I would like to upload. (a...
Sync and upload
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  • Shelby W.'s avatar
    Shelby W.
    7 years ago

    Hi Sanchez:

    Well, what I ended up doing was to drag the file I wanted to upload over to the upload button and dropping the file there....That started the upload....

     

    I now have another question for you.. I now want to delete a file using the Dropbox website. I login to my account, but I am unable to figure out how to delete.  Some of the instructions I found on the Internet say to click on he icon next to the file name...I don't have this...Can you possibly help me with this problem?

Sanchez's avatar
Sanchez
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey Shelby W., 

So, there isn’t an Upload button at all, or it is like grayed out, not clickable? Has this just started being an issue, or has it been happening for a while? 
 
Let me know.
Thanks
  • Shelby W.'s avatar
    Shelby W.
    Helpful | Level 5
    7 years ago

    Hi Sanchez:

    No, there isn't a button at all that I can find.  Dropbox has been working great backing up, but I don't have to upload new files very often so I don't know if this has been an ongoing problem or if it just started.

  • Shelby W.'s avatar
    Shelby W.
    Helpful | Level 5
    7 years ago

    Hi Sanchez, I got this figured out..thanks for your help...

    • Sanchez's avatar
      Sanchez
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Hey Shelby W., I’m glad that you got this taken care of! I’d be interested to know how you fixed this. Let me know, if you have a chance :slight_smile:
       
      Cheers
      • Shelby W.'s avatar
        Shelby W.
        Helpful | Level 5
        7 years ago

        Hi Sanchez:

        Well, what I ended up doing was to drag the file I wanted to upload over to the upload button and dropping the file there....That started the upload....

         

        I now have another question for you.. I now want to delete a file using the Dropbox website. I login to my account, but I am unable to figure out how to delete.  Some of the instructions I found on the Internet say to click on he icon next to the file name...I don't have this...Can you possibly help me with this problem?

    • trishmennell's avatar
      trishmennell
      Helpful | Level 5
      6 years ago

      Sorry, but I'm having the same problem and don't understand how you fixed.  I've tried everything!

      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        Hey there trishmennell,
         
        Can you let me know what you are trying to achieve, and if you receive any error messages when trying to do so? Any screenshots (excluding personal info) would be helpful in understanding what you are seeing.
         
        If you are trying to upload files to your account then please check out this article here.
         
        Looking forward to hearing from you - Thanks!

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