Trouble creating new folder in the root of my account, when using the app.

[JackBill94]

got drop box syncing on two different devices and its working fine.

issue I'm having is that we can not create a new folder in the root of the drop box sync.

the setting is turned on to allow this so it isn't that. 

from what I can see is the permissions for the group everyone has special permissions denied.

when I remove this or try to edit the permissions the second i save and go back in it reverts any changes I've made.

with this happening on two different devices and two different versions of Windows its making me believe that it is potentially an update to drop box that's caused this 

[Megan]

Hey @JackBill94, welcome to our Community! 

Would you mind clarifying if you're using an individual account, or if you're part of a Dropbox Team? If so, then is it possible that you recently updated to the new Dropbox Team Space as described here?

If you use the website, I'm assuming you don't face the same thing, is that so? 

Let me know more, and we'll take it from there! 

[JackBill94]

Hi Megan,

im not sure how to check this sorry.

but it does work when trying to add the folder on the browser.

Thanks

Jack

[Walter]

You can check your account's plan in your account's settings under the plan tab if needed @JackBill94 

When it comes to the issue with the desktop app, could you clarify if you're getting any particular errors? If so, we'd appreciate a screenshot too.

Also, what is your computer's OS version, and the version and status of the Dropbox desktop app as shown in your system tray? 

Did you install the app with admin privileges in the first place?

[JackBill94 · Accepted solution]

this has fixed it self overnight so im assuming it was a dropbox update that caused it and has since fixed it.

[Walter]

Glad to hear it's back up and running and thanks for keeping us in the loop too @JackBill94 

Let us know if anything else comes up!