“This file requested has been closed, deleted, or never existed”

[idatopaz]

My entire team is being affected by this issue. All of our links report this error message. 

A bit about us: we are a mostly remote support team. All are working on different networks and browsers. Our link is not expired and shows as set to 'never expires.' We have plenty of available storage. We have tried making new requests just to be on the same side, same issue. 

I made a support ticket, but the support I received was not helpful, and I have been waiting half a day for a follow-up. 

Is anyone else currently experiencing this? Or have you experienced this in the past and have a solution?

[MichaelErtelPub]

I believe I have found the solution to my problem. I think it was possibly in my code for the button. Still doesn't make sense that it would come up with that message. If the code was wrong I would think it would be a 404.

[Jay]

Does the file request work as normal if you access it directly from the Dropbox site and not via another site?

[Bård B.]

The solution for us was very simple. We were out of space on our subscription - yet the error messages did not catch this - and gave us the same feedback as you have been posting. We upgraded storage, and.... all errors were gone. 🙂

[Jack G]

Same here - it would have been a very quick fix had the error been clear. Even the support team did not know the answer!

[Frostbytes]

We are running into the same problem.

And Dropbox support has been very unhelpful -- and frustrating.

With us, this is not a lack of storage space.  We have over 6 TB of free space.

After many years of paying for the Business Advanced plan, I think we've had it with Dropbox.  These recent issues have been disrupting our business and Dropbox support has slow to reply, and doesn't appear to care about resolving the issues.

[Megan]

Hey @Frostbytes, I was able to locate your relevant ticket on our system.

It seems it was closed automatically on the system and went idle, when the Specialized agent asked for some additional info.

Did you have the chance to review their communication? 

[Frostbytes]

If you mean following the onerous troubleshooting steps to provide screen recordings, then no, I have not had time.  We are in the middle of our busy season, working 15 hour days to run a business.  These issues with Dropbox have been a major obstacle and have cost us money.

The "this file requested has been closed, deleted, or never existed" error is new.  The file requests that were unreliable before are now completely failing because of that message.  I can create new file requests and those too now report "this file requested has been closed, deleted, or never existed".  WHY?

Our recent experience with Dropbox reliability has been an utter failure.  Coupled with incredibly unhelpful support (read our initial contact with support if you'd like to shake your head) I can tell you that we are extremely frustrated with Dropbox.

[Walter]

Thank you for your feedback on this @Frostbytes 

I understand where you're coming from and I wish we could help with this issue here on our Community, but since it would need some account specific information, I'd suggest getting in contact with our support team for further assistance on this. 

Let us know if you have anything else to add in the meantime.