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Forum Discussion

Helpful | Level 5

2 years ago

The syncing is disabled due to an error

My dropbox app on Mac(MacOS Ventura 13.4.1) cannot sync any file; I tried the following solutions:

1. Restart the Mac, cannot work;

2. Uninstall the Dropbox and install the latest version, cannot work;

3. Quit the Dropbox, cannot work.

It just showed on the Finder(Dropbox):"syncing is disabled due to an error".

I don't know what else I can do to fix it.

Can anyone help with it?

Thanks!

Sync and upload

Ccseven
2 years ago
Hi Walter,
Thanks for your reply; I tried it today again, downloaded the new dropbox desktop app, now it works....

It is wired, but finally fixed!
Thanks!

Walter
Dropbox Staff
2 years ago
Hi there Ccseven, sorry to hear about your syncing issue and thanks for all the information you provided.

Can you please send us a screenshot of the exact error you're getting so that we can have a visual too?

Also, what's the status and version of the Dropbox desktop app as shown in your menu bar?

Keep us posted!
- Ccseven
  Helpful | Level 5
  2 years ago
  Hi Walter,
  Thanks for your reply; I tried it today again, downloaded the new dropbox desktop app, now it works....
  
  It is wired, but finally fixed!
  Thanks!
  - Walter
    Dropbox Staff
    2 years ago
    Glad to hear it's sorted now and thanks for the update too Ccseven
    
    See you around the Community and take care!
Walter
Dropbox Staff
2 years ago
Thanks for the nudge Ccseven

Could you try the offline installer from this page and let me know how it goes?

If you end up with an error, please send us a screenshot so that we can have a visual too.
- Ccseven
  Helpful | Level 5
  2 years ago
  
  Hi,
  
  Everytime I download the new app, it runs normally, but after few days, the error happens again. Same this time. I will wait and see what will happen in the following days.
  - Ccseven
    Helpful | Level 5
    2 years ago
    Hi,
    
    This issue happen, I am now trying to download again,,,

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