The "online-only" option has disappeared from the context menu on Windows 11.

[Admin_InsightSeminars]

I am also having an issue with Smart Sync in Windows 11. I started in Windows 11, this is not a migration issue. I have a business account with over  1 TB of data and 30k+ files. For months I have been seeing a message in my desktop client:  Dropbox is experiencing some issues. Before opening online-only files and folders, right-click and choose Make available offline. 

The option to make the files Online-Only again has wholly disappeared from the desktop client preferences and the menu options when I right-click on the file or folder. The only option provided is to make my files available offline.

What I've done to troubleshoot the issue:

1. I downloaded and reinstalled the desktop client without uninstalling first....didn't fix a thing.

2. Uninstalled the desktop client and reinstalled it.....also didn't fix a thing. In fact, when I reinstalled it, the set-up wizard gave me the option to start with all files as Online-Only, and the files that were set to Make Available Offline before the uninstall/reinstall still show as Offline. Meaning the uninstall/reinstall did not make them Online-Online again.

I can't preview, open, insert, or attach any file unless I make it available offline. This is causing a HUGE disruption in how we work, administrate file storage, and share files. I do not have 1TB+ storage available on my laptop. The whole point of having Dropbox is for Cloud Storage. We are paying for a product that is not working properly.

What is the fix? And when will Dropbox have it available? 

[Jan M]

Hello, having the exacyt same issue on a new computer, the older one has absolutelmy no issue. DSid you get an answer from Dropbox?