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Admin_InsightSeminars's avatar
Admin_InsightSeminars
Explorer | Level 3
2 years ago

The "online-only" option has disappeared from the context menu on Windows 11.

I am also having an issue with Smart Sync in Windows 11. I started in Windows 11, this is not a migration issue. I have a business account with over  1 TB of data and 30k+ files. For months I have be...
Desktop
desktop app
Sync and upload
Syncing
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for the update here, Admin_InsightSeminars.

 

Would you mind replying back to that ticket that I mentioned, which should create a new follow-up ticket and then send us the ticket number here?

 

In the meantime, can you also hover over your Dropbox icon, to check the current sync status of the app?

Admin_InsightSeminars's avatar
Admin_InsightSeminars
Explorer | Level 3
2 years ago

Hi Hannah,

 

Someone (Naomi) responded to a different re-escalation ticket last night (#2157848). I have already responded to her with the information she requested so hopefully, she can help with some advanced troubleshooting.

 

Thank you for trying to facilitate the issue.

  • Jan M's avatar
    Jan M
    New member | Level 2
    3 months ago

    Hello, having the exacyt same issue on a new computer, the older one has absolutelmy no issue. DSid you get an answer from Dropbox?

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