We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
The context menu is missing in my Windows device.
Hi,
I've been having problems with this for months and have tried uninstalling and reinstalling several times along with anything else I can find - checking the registry entries to make sure Dr...
Hi Nancy , unfortunately that didn't make any difference either and I also tried shutting down DropBox then restarting with 'Run as Adminstrator'. I am a local administrator on the PC as well.
Megan
Dropbox Staff
Dropbox StaffAs a last resort, would you mind trying out these steps if you haven't already Andrew1705?
Hi Megan I've just tried that again (although I had done that already over the weekend). As last time the first time I right click after installing DropBox the menu's were there and when I clicked away from the menu and right clicked on the folder again the DropBox items had disappeared.
- Nancy
Hi again, Andrew. Can you send me one more screenshot of the options you see now, when right-clicking on your Dropbox files?
Other than that, I’d like you to temporarily disable iDrive and OneDrive (based on what I see on your second screenshot). Does that make any difference?
Hi Nancy, no problem please see the screenshots below - this is after I've disabled iDrive and OneDrive which didn't seem to make any difference.
- Walter
Hey Andrew1705 - thanks for the screenshot!
It seems that you're running some other 3rd party apps that might be taking space in your right click context menu options. Could you try quitting them all temporarily, as a test, and let us know if the issue persists?
Hi Walter , I don't think that's a problem as it appeared in the first menu when I first installed and and the first time I right click - there is nothing else in that menu and as per my screenshot of the registry it's in the top 15 as requested anyway?
- Nancy
Andrew1705, can we log a ticket for you? We can look into this internally this way.
Morning Nancy , yes that sounds ideal thanks 👍
- Walter
Thanks for the cooperation Andrew1705 - you've got
