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Andrew1705's avatar
Andrew1705
Explorer | Level 3
3 months ago

The context menu is missing in my Windows device.

Hi,   I've been having problems with this for months and have tried uninstalling and reinstalling several times along with anything else I can find - checking the registry entries to make sure Dr...
Desktop
desktop app
Sync and upload
Windows OS
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi from me as well, Andrew! Since you seem to have checked everything else, can you also take a look at this article and make sure UAC is set to default levels?

Andrew1705's avatar
Andrew1705
Explorer | Level 3
3 months ago

Hi Nancy , unfortunately that didn't make any difference either and I also tried shutting down DropBox then restarting with 'Run as Adminstrator'.  I am a local administrator on the PC as well.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    As a last resort, would you mind trying out these steps if you haven't already Andrew1705? 

    • Andrew1705's avatar
      Andrew1705
      Explorer | Level 3
      3 months ago

      Hi Megan I've just tried that again (although I had done that already over the weekend).  As last time the first time I right click after installing DropBox the menu's were there and when I clicked away from the menu and right clicked on the folder again the DropBox items had disappeared.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Hi again, Andrew. Can you send me one more screenshot of the options you see now, when right-clicking on your Dropbox files?

         

        Other than that, I’d like you to temporarily disable iDrive and OneDrive (based on what I see on your second screenshot). Does that make any difference?

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