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Andrew1705's avatar
Andrew1705
Explorer | Level 3
3 months ago

The context menu is missing in my Windows device.

Hi,   I've been having problems with this for months and have tried uninstalling and reinstalling several times along with anything else I can find - checking the registry entries to make sure Dr...
Desktop
desktop app
Sync and upload
Windows OS
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Andrew1705, thanks for posting here, let's have a look!

 

When did you start noticing this behavior? 

 

In regards to your context menu not working, can you clarify the app's current syncing status, please?

 

Also, have you tried quitting the app, and then signing in again?

 

Keep me posted, and we'll take it from there! 

Andrew1705's avatar
Andrew1705
Explorer | Level 3
3 months ago

Morning Megan thanks for picking this up.

 

Hard to say when I first noticed it to be honest, I would say it was probably 6 or 8 months ago possibly after one of the upgrades but I can't be certain.  I've tried the things I've found on this forum since then and none of them have resolved it.  When I tried again over the weekend I noticed that it seems to be the first time I right click in a DropBox folder after I've just installed it it works fine but after that the DropBox menu item doesn't show up.

 

I've just retried quitting the app, signing out and back in (and also shutdown all Dropbox instances in the task manager) and that doesn't seem to make any difference so I'm open to more suggestions.

 

Thanks, Andrew

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hey Andrew1705, do you happen to be running any 3rd party apps like backup or syncing services or even security programs like antivirus which might be monitoring your files?

     

    Also, would you mind sharing the app's current syncing status and version? You can find this by hovering your mouse over the little Dropbox icon on your task bar, next to your WiFi. 

    • Andrew1705's avatar
      Andrew1705
      Explorer | Level 3
      3 months ago

      Hi Megan I am running AV (Avast Premium) and I did try disabling that and it didn't seem to make any difference although I haven't kept it disabled while I do the whole uninstall / re-install.  I also use iDrive for backups but wouldn't expect that to interfere with anything?

       

      DropBox is working fine and syncs files between my devices and it's running version 206.4.6506, hoving over the icon also confirm that it's up to date.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Hi from me as well, Andrew! Since you seem to have checked everything else, can you also take a look at this article and make sure UAC is set to default levels?

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