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ProfCJJ's avatar
ProfCJJ
Explorer | Level 4
11 months ago

Syncing issues on a new Apple MacBook Air - "syncing is paused while a file in this folder is open"

Hi   I have setup my new Mac and setup dropbox and the app has been synchronising for days - it has 1,200,000+ files left to sync and seems to be stuck.   Looking at "sync issues" there appea...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey ProfCJJ, sorry to jump in here as well.

 

Can you let us know a bit more about how you set up Dropbox to sync the Dropbox folder in your external drive?

 

Also, which version of the Dropbox app are you using?

ProfCJJ's avatar
ProfCJJ
Explorer | Level 4
11 months ago

Hi

 

I am using Dropbox App V189.4.8395

 

I installed Dropbox on the new Mac then pointed the App to the Dropbox folder on the external SSD drive (I have done this before with my previous Mac).

 

I have checked the "Sync Issues" and it turns out that it s complaining about folders/ files that have been shared with others. I went through each in Dropbox ONLINE and revoked sharing ...the Sync Issues still persist however. I had to do this online as some of the folders do not yet exist yet on the Mac.

 

HTH

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Can you please send us a screenshot of this error, so we can have a visual as well?

    • ProfCJJ's avatar
      ProfCJJ
      Explorer | Level 4
      11 months ago
      Spoiler
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Do you have any other programs or services that are currently running which could be trying to access these folders? 

         

        Could you try quitting all open apps from the menu bar and dock, including Dropbox, and then just start up the Dropbox app to see if the files sync.

  • marietararealtor's avatar
    marietararealtor
    Explorer | Level 4
    11 months ago

    Having the same issues. I just realized my files haven't been syncing since mid November. Locally on my Mac I can locate my files but in Dropbox online they are not there. No syncing issues when I check the syncing history but nothing is syncing.... 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Hey marietararealtor, sorry to hear about this.

       

      What exactly is the sync status and version of the Dropbox app, when you hover over the Dropbox icon in your menu bar?

      • ProfCJJ's avatar
        ProfCJJ
        Explorer | Level 4
        10 months ago

        Hi

         

        Thanks for the update. Yes the box its ticked (do not limit).

         

        I am happy to say that this AM Dropbox seems to have caught itself up and all the errors are gone etc. It's taken just over 2 weeks with my M2 Mac on 24/7 but the important thing it worked!  

         

        Thanks for the support.

         

        Christopher

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