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petrusrung22's avatar
petrusrung22
Explorer | Level 4
3 years ago

Sync is getting stuck and won't complete

Sync never finishes,  Every morning I check the status in the Dropbox app.  It's the same 26GB that never completes.  I am only using 32% of my Dropbox account, so it's not the size.  I'm up to date ...
Desktop
desktop app
Sync and upload
Syncing
Web
  • Walter's avatar
    Walter
    3 years ago

    You could try finding and moving it out of the Dropbox folder petrusrung22 - renaming it might also help. 

     

    Have you rebooted your computer at all lately by the way?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Michel G.7, do you have any syncing icons on any files or folders in the Dropbox folder in Finder when you view it directly?

Michel G.7's avatar
Michel G.7
Helpful | Level 7
12 months ago

No…

Only a longer delay to synchronize the files.

Meaning something is busy (I guess).

  • Michel G.7's avatar
    Michel G.7
    Helpful | Level 7
    12 months ago

    Problem has been solved by a DB technician : disconnect/reconnect Dropbox from account.

    Thank for your help.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Sorry, could you clarify what you mean by that? Could you attach a screenshot of the Dropbox folder as it appears in Finder?

  • Michel G.7's avatar
    Michel G.7
    Helpful | Level 7
    12 months ago

    OK,

     Here is a screenshot showing some files in the cloud, other ones are dowloaded, but no sign of folders or files waiting for synchronisation.

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Thanks for that, Michel.

     

    Can you also follow the steps here, to make sure that Dropbox has full disk access and let me know if that helps?

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