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Forum Discussion

petrusrung22's avatar
petrusrung22
Explorer | Level 4
3 years ago

Sync is getting stuck and won't complete

Sync never finishes,  Every morning I check the status in the Dropbox app.  It's the same 26GB that never completes.  I am only using 32% of my Dropbox account, so it's not the size.  I'm up to date ...
Desktop
desktop app
Sync and upload
Syncing
Web
  • Walter's avatar
    Walter
    3 years ago

    You could try finding and moving it out of the Dropbox folder petrusrung22 - renaming it might also help. 

     

    Have you rebooted your computer at all lately by the way?

Michel G.7's avatar
Michel G.7
Helpful | Level 7

Hello and thank you,

Nothing can interfere, it has happened abruptly (I wan making changes on some shared folders).

Here is the info you asked for :

Best.

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hi Michel G.7, do you have any syncing icons on any files or folders in the Dropbox folder in Finder when you view it directly?

  • Michel G.7's avatar
    Michel G.7
    Helpful | Level 7
    12 months ago

    No…

    Only a longer delay to synchronize the files.

    Meaning something is busy (I guess).

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      Sorry, could you clarify what you mean by that? Could you attach a screenshot of the Dropbox folder as it appears in Finder?

      • Michel G.7's avatar
        Michel G.7
        Helpful | Level 7
        12 months ago

        OK,

         Here is a screenshot showing some files in the cloud, other ones are dowloaded, but no sign of folders or files waiting for synchronisation.

         

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