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Forum Discussion

petrusrung22's avatar
petrusrung22
Explorer | Level 4
3 years ago

Sync is getting stuck and won't complete

Sync never finishes,  Every morning I check the status in the Dropbox app.  It's the same 26GB that never completes.  I am only using 32% of my Dropbox account, so it's not the size.  I'm up to date ...
Desktop
desktop app
Sync and upload
Syncing
Web
  • Walter's avatar
    Walter
    3 years ago

    You could try finding and moving it out of the Dropbox folder petrusrung22 - renaming it might also help. 

     

    Have you rebooted your computer at all lately by the way?

Michel G.7's avatar
Michel G.7
Helpful | Level 7
Hi, and thank you,
The version number is : 187.4.5691
The sync status is as on the screen capture : synchronisation (in French).
No sync issues.
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hi Michel G.7, can you try to make sure that all other apps are closed and that there's no antivirus, firewall, VPN etc. running, and then close and start the Dropbox app again?

 

Also, can you please right click on your local Dropbox folder, go to “Get info”, and send me a screenshot of the next window you’ll see?

  • Michel G.7's avatar
    Michel G.7
    Helpful | Level 7
    12 months ago

    Hello and thank you,

    Nothing can interfere, it has happened abruptly (I wan making changes on some shared folders).

    Here is the info you asked for :

    Best.

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      Hi Michel G.7, do you have any syncing icons on any files or folders in the Dropbox folder in Finder when you view it directly?

      • Michel G.7's avatar
        Michel G.7
        Helpful | Level 7
        12 months ago

        No…

        Only a longer delay to synchronize the files.

        Meaning something is busy (I guess).

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