We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

petrusrung22's avatar
petrusrung22
Explorer | Level 4
3 years ago

Sync is getting stuck and won't complete

Sync never finishes,  Every morning I check the status in the Dropbox app.  It's the same 26GB that never completes.  I am only using 32% of my Dropbox account, so it's not the size.  I'm up to date ...
Desktop
desktop app
Sync and upload
Syncing
Web
  • Walter's avatar
    Walter
    3 years ago

    You could try finding and moving it out of the Dropbox folder petrusrung22 - renaming it might also help. 

     

    Have you rebooted your computer at all lately by the way?

Michel G.7's avatar
Michel G.7
Helpful | Level 7

Hi,

Since early this morning (in France : 12 hours), my files and folders synchronise between my computers and iPhone, but on a Mac book pro (14.1.1 OS) Dropbox keeps on sinking (the icon of Dropbox on toolbar is stalled in sync position).

It has occurred after I unshared a few folders, and affects only one computer (the other device are doing fine)…

It is a bit frightening and annoying too.

Can you help ?

Forgive my clumsy French English !

And I did not find a correct label to this question…

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Sorry to hear about this, Michel G.7.

 

If you simply hover over the Dropbox icon in your menu bar, which version of the app do you see, and what's the exact sync status?

 

Also, if you click on the Dropbox icon, then on your profile pic and then on "view sync issues", do you see anything there?

  • Michel G.7's avatar
    Michel G.7
    Helpful | Level 7
    12 months ago
    Hi, and thank you,
    The version number is : 187.4.5691
    The sync status is as on the screen capture : synchronisation (in French).
    No sync issues.
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      Hi Michel G.7, can you try to make sure that all other apps are closed and that there's no antivirus, firewall, VPN etc. running, and then close and start the Dropbox app again?

       

      Also, can you please right click on your local Dropbox folder, go to “Get info”, and send me a screenshot of the next window you’ll see?

      • Michel G.7's avatar
        Michel G.7
        Helpful | Level 7
        12 months ago

        Hello and thank you,

        Nothing can interfere, it has happened abruptly (I wan making changes on some shared folders).

        Here is the info you asked for :

        Best.

         

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!