We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

petrusrung22's avatar
petrusrung22
Explorer | Level 4
3 years ago

Sync is getting stuck and won't complete

Sync never finishes,  Every morning I check the status in the Dropbox app.  It's the same 26GB that never completes.  I am only using 32% of my Dropbox account, so it's not the size.  I'm up to date ...
Desktop
desktop app
Sync and upload
Syncing
Web
  • Walter's avatar
    Walter
    3 years ago

    You could try finding and moving it out of the Dropbox folder petrusrung22 - renaming it might also help. 

     

    Have you rebooted your computer at all lately by the way?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi JasonC32, sorry to jump in here, but could you try fixing your hardlinks and permissions as outlined here and let us know if that changes things?

JasonC32's avatar
JasonC32
Explorer | Level 3
2 years ago

Hi Megan,

 

Unfortunately this hasn't resolved the issue. Also, DropBox is telling me that there isn't any issues with syncing.

 

I'm really lost as to what the problem is here...

 

Thank you.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi JasonC32, how many files do you have on your account? 

     

    You can see this by right-clicking on your Dropbox folder, and then check its properties.

     

    Also, it might sound trivial, but have you tried signing out of the app, then back in? 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!