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petrusrung22's avatar
petrusrung22
Explorer | Level 4
3 years ago

Sync is getting stuck and won't complete

Sync never finishes,  Every morning I check the status in the Dropbox app.  It's the same 26GB that never completes.  I am only using 32% of my Dropbox account, so it's not the size.  I'm up to date ...
Desktop
desktop app
Sync and upload
Syncing
Web
  • Walter's avatar
    Walter
    3 years ago

    You could try finding and moving it out of the Dropbox folder petrusrung22 - renaming it might also help. 

     

    Have you rebooted your computer at all lately by the way?

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Octothorpe, thanks for bringing this to our attention.

 

Can you share with us the exact sync status and version of the Dropbox app, as shown when you hover over the Dropbox icon in your menu bar?

Octothorpe's avatar
Octothorpe
Explorer | Level 4
2 years ago

Hey Hannah 

 

It's 183.4.7058

 

When it first happened with whatever version I had, I downloaded this other version but it still stays perpetually on sync.

 

Thank you

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Octothorpe, if you access your Dropbox folder, do you see your files and folders being up to date?

     

    What does your syncing status report at the moment?

    • Octothorpe's avatar
      Octothorpe
      Explorer | Level 4
      2 years ago
      Hi Megan

      Files are up to date and sync status is syncing (because the pop up menu allows pause etc) but it’s obviously finished, although icon persists with sync logo

      Thank you
      • iancackett's avatar
        iancackett
        Helpful | Level 6
        2 years ago

        I had a similar issue after the upgrade to Sonoma 14.0 this morning (MacBook Air 2020, 13”, Intel, running Dropbox v183.4.7058) but it seems to have resolved (at least for now).

         

        After the upgrade, Dropbox did a complete re-index of my several thousand files (thankfully found no changes), then I got stuck in the “Sync’ing” situation with no further info. Was still going after an hour.

         

        Noticed after loading Activity Monitor and sorting processes to show highest CPU usage that “fileproviderd” was using 80% CPU. Files in Dropbox show sync’d and available offline (green checkmark, my preference) however, but something was clearly still going on.


        Since restarting, I notice a bit of ad-hoc sync’ing on startup (sometimes a few minutes), then it seems to settle down and show finished.

         

        Must admit, I will be watching this carefully before upgrading my other (main) laptop, and might wait for the 14.1 release.

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