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Forum Discussion

petrusrung22's avatar
petrusrung22
Explorer | Level 4
3 years ago

Sync is getting stuck and won't complete

Sync never finishes,  Every morning I check the status in the Dropbox app.  It's the same 26GB that never completes.  I am only using 32% of my Dropbox account, so it's not the size.  I'm up to date ...
Desktop
desktop app
Sync and upload
Syncing
Web
  • Walter's avatar
    Walter
    3 years ago

    You could try finding and moving it out of the Dropbox folder petrusrung22 - renaming it might also help. 

     

    Have you rebooted your computer at all lately by the way?

Octothorpe's avatar
Octothorpe
Explorer | Level 4

Hello

I have an Intel iMac just updated to Sonoma.

The dropbox appears to work and sync as normal, it's just that the icon on the menu bar at the top of the screen perpetually shows sync.

Anyone else had this issue?

Is there a new build which solves this?

 

Thank you

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Octothorpe, thanks for bringing this to our attention.

 

Can you share with us the exact sync status and version of the Dropbox app, as shown when you hover over the Dropbox icon in your menu bar?

  • Octothorpe's avatar
    Octothorpe
    Explorer | Level 4
    2 years ago

    Hey Hannah 

     

    It's 183.4.7058

     

    When it first happened with whatever version I had, I downloaded this other version but it still stays perpetually on sync.

     

    Thank you

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Octothorpe, if you access your Dropbox folder, do you see your files and folders being up to date?

       

      What does your syncing status report at the moment?

      • Octothorpe's avatar
        Octothorpe
        Explorer | Level 4
        2 years ago
        Hi Megan

        Files are up to date and sync status is syncing (because the pop up menu allows pause etc) but it’s obviously finished, although icon persists with sync logo

        Thank you

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