Stuck scanning photo library

[akvictor84]

Dropbox has been stuck “scanning your photo library” the last several times I’ve tried to backup my photos. Has anyone else had this happen to them?

[KapitanZ]

What helped in my case was to disable battery optimization for continuous photo upload. 

[sks14]

This is still happening on my phone - it's stuck on "Scanning your photo library" and will occasionally switch briefly to the uploading bar with a couple hundred photos but then go right back to scanning. I tried deleting and reinstalling app and restarting. Any updates @Dropbox on how to fix this?

[Jay]

Hi @sks14, if you're experiencing this issue, I'd recommend contacting the support team directly for them to investigate in more detail on their end.

[Dave221]

Yes, on iPhone 15. Closing the app, then power cycling iPhone fixed the issue.