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Specific folders don't show up in Explorer, if I rename them on the site they sync

Specific folders don't show up in Explorer, if I rename them on the site they sync

Zmosby
New member | Level 2
Go to solution

They aren't hidden, they are synced, they have selective sync set up. They should sync, there is no reason they aren't. If I go in and rename the folder, even just add a 1 to the end of the folder name, they show up like magic. Its to the point tho that we almost can't trust explorer, if a file is missed it can cause serious costs to the company. It happens maybe 1-2 times a month out of hundreds of files. Its always a folder and everything in it not showing up in explorer.

 

Screenshot 2024-10-24 104758.png

 

Screenshot 2024-10-24 105154.png

 

Screenshot 2024-10-24 105245.png

 

Screenshot 2024-10-24 105307.png

 

Screenshot 2024-10-24 105401.png

 

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
Go to solution

Hi @Zmosby, thanks for bringing this to our attention.

 

Do the folders have a dot at the end of them, or any other incompatible characters?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Jay
Dropbox Staff
Go to solution

Hi @Zmosby, thanks for bringing this to our attention.

 

Do the folders have a dot at the end of them, or any other incompatible characters?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Zmosby
New member | Level 2
Go to solution

Yup! That was it, thank you!

Jay
Dropbox Staff
Go to solution

No worries, glad to have helped out!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    Jay Dropbox Staff
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    Zmosby New member | Level 2
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