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Forum Discussion

hugon's avatar
hugon
Explorer | Level 4
3 years ago

Some files shows 0 byte

So I have some files showing 0 bytes on Dropbox website.  When I try to download individually a file, it's gonna be a 0 byte file and when I try to open it with a text editor it's empty. When...
Quota
Sync and upload
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi hugon, thanks for bringing this to our attention.

 

Do the files appear the same way on the Dropbox site when you use another browser?

 

Are these files that can only be opened on Mac devices?

 

This will help me to assist further!

Typearture's avatar
Typearture
Explorer | Level 3
2 years ago

I ran into this same issue, when transferring files from Mac to Windows 11 (in S mode, so I believe that's the reason).

 

The files are all correct on the Mac side, and I can see the correct file size in the Windows inspector. Just not when downloading them.

 

Guess it's some kind of security issue?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Typearture! I hope you’re doing well. 

     

    Can you please let me know how you transferred your files from your Mac device to your Windows computer? Did you use a third-party app to do this? 

     

    Are you seeing the correct file sizes on the Mac desktop app, but not the Windows app? What do you see on www.dropbox.com?

    • Typearture's avatar
      Typearture
      Explorer | Level 3
      2 years ago

      Hi Nancy 

       

      Both machines are logged in on the same dropbox, so for my Mac I just drag them over, for the Windows machine I download them through the Dropbox-S app. In the app on the Windows machine, dropbox.com and in my Mac finder, all files are shown correctly.

       

      It's only when I download them through the Dropbox Windows-11 S app that the fonts are set to 0 bytes.

       

      This could be an Windows 11-S issue though, the files are probably seen as installable software (which they are in the end) and disabled. This is fixable through an upgrade, but as I need to test things in 11-S, I rather keep it this way.

       

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Can you please right click on couple of these files, after you’ve downloaded them, and select to see their properties? 

         

        I’d like you to send me a screenshot of what you see then, if you don’t mind.

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