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Forum Discussion
Some files shows 0 byte
So I have some files showing 0 bytes on Dropbox website.
When I try to download individually a file, it's gonna be a 0 byte file and when I try to open it with a text editor it's empty.
When...
Jay
Dropbox Staff
Dropbox StaffHi hugon, thanks for bringing this to our attention.
Do the files appear the same way on the Dropbox site when you use another browser?
Are these files that can only be opened on Mac devices?
This will help me to assist further!
I ran into this same issue, when transferring files from Mac to Windows 11 (in S mode, so I believe that's the reason).
The files are all correct on the Mac side, and I can see the correct file size in the Windows inspector. Just not when downloading them.
Guess it's some kind of security issue?
- Nancy
Hi Typearture! I hope you’re doing well.
Can you please let me know how you transferred your files from your Mac device to your Windows computer? Did you use a third-party app to do this?
Are you seeing the correct file sizes on the Mac desktop app, but not the Windows app? What do you see on www.dropbox.com?
Hi Nancy
Both machines are logged in on the same dropbox, so for my Mac I just drag them over, for the Windows machine I download them through the Dropbox-S app. In the app on the Windows machine, dropbox.com and in my Mac finder, all files are shown correctly.
It's only when I download them through the Dropbox Windows-11 S app that the fonts are set to 0 bytes.
This could be an Windows 11-S issue though, the files are probably seen as installable software (which they are in the end) and disabled. This is fixable through an upgrade, but as I need to test things in 11-S, I rather keep it this way.
