Create, upload, and share
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Hello,
I am trying to revive my Dropbox account after years of stagnation (doing the cleanup here at the moment).
However when I tried to share a folder (super innocent, containing just a bunch of PDF's), I get
Hi @Screatch, thanks for bringing this to our attention.
It's possible that you might be experiencing this behavior on your account.
Could you confirm what type of plan you're on?
This will help me to assist further!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi Jay,
Thanks for reaching out so quickly.
I am currently on Dropbox Basic plan, I have seen this page but I am not sure if anything applies to me here
Would appreciate if a member of a staff can take a look into my account, I am happy to resolve any concerns or flags there is with my account.
Thanks for the reply, @Screatch.
Can we reach out via email, to check this out?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Sure
I've sent you an email, please could you reply to it when you get a chance.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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This was resolved, thank you folks.
Hello,
I've been having trouble sharing a file or folder for weeks. I always get the message:
Can’t share file
We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.
I am not aware of any rule violations, no option from the link https://help.dropbox.com/share/banned-links applies to me. Chatbot can't help, waiting 24 hours doesn't help either.
Thank you. David
Thanks for letting us know, @semada.
Can we send you an email, to investigate further?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Sure, thank you.
David
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!