Sharing is currently suspended

[Screatch]

Hello,

I am trying to revive my Dropbox account after years of stagnation (doing the cleanup here at the moment).

However when I tried to share a folder (super innocent, containing just a bunch of PDF's), I get

We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.

I haven't found any other way to contact Dropbox support apart from community forums so if anyone from Dropbox support can help me get this sorted out I would greatly appreciate it.

Thanks!

V.

[Hannah]

Thanks, David! Just emailed you and I'll see you there. 🙂

[hkonhartveit]

Hello!

I have this exact problem as well. I'm trying to start a shared family album, but whenever I try to share the link this message pops up: We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.

I want to buy a plan with more storage, but I need to know that I will be able to share my files.

Please help

Best regards,

Hkon

[Megan]

Hi @hkonhartveit, I'd be happy to help! 

I just created a ticket on my end for you, since we're going to need some account-specific info in order to determine what's causing this. 

Reply back to me, and we'll take it from there.

Thanks a bunch!

[stefanofazio85rm]

Hi,

i have the sharing functionality banned because they said i have shared a malware file (maybe a file .dll of work because i am a software developer)...

how i resolve this ban? I have already deleted this file

[Mark]

You need to contact support via www.dropbox.com/support and ask for assistance. 

[JustPilz]

Hello!

I have the same problem: We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.

Please help

[Megan]

Hey @JustPilz, no worries, I'm here to help! 

Can I send you an email, in order for us to have a closer look into this? 

Let me know more! 

[DStephany]

I am also getting an error message when trying to share content. The message said to check my email inbox but no email ever came. Can I get some support on this as well?

[Walter]

Hey @DStephany  sorry to hear you're having issues with this.

I've just sent you an email to  have a further look internally, so please check your email's inbox for my message and we'll take it from there. 

[DStephany]

Thank you. I did receive your first email. Appreciate the quick help on this!