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Forum Discussion
Shared link asks viewers to request access. Why does this happen?
Greetings. I have a shared file set to be viewable by anyone with the link, and I've sent the link to those I want to view the file (see screenshot). However, when they access the link, Dropbox sta...
Hi skepticalthinker ,
Jumping in here as a Product Manager for Dropbox Sharing to help out Hannah. Reading through your thread, this is very strange indeed. You've done everything right and I appreciate your patience in working through what is no doubt a frustrating experience. The best I can suggest here is to contact support for help. They'll be able to go through your specific situation and troubleshoot your specific link. Sharing a View Link with access set to "Anyone" should allow anyone - signed in or not - to access a web based preview of your content, and then from there to take further collaborative action like downloading, asking to join the content, etc.
Jason
Thanks Megan. Yeah, they're all having the same problem I am. Still not sure how to fix it though .... 😮
I just posted a followup to my OP with what I found out from Dropbox Support that addressed my particular issue. Perhaps it will help with yours as well.
I don't have downloading disabled and most people are having no trouble. However I have a handful that always needs approval. Is there a simple answer for this like maybe a setting they need to change?
First find out if the recipients who are having trouble are logged into Dropbox with the same email address to which you sent the shared file link. If they are signed in under a different address, I think they will need to request access. If that's the case, you can ask them to either log in with the email address to which you sent the shared file or, if they don't want to do that, have them log out of Dropbox completely. If they log out and paste the link to the shared file into their browser, they should be able to view the file in their browser (as opposed to on their desktop, phone, tablet, etc.).
I'll try that but I would think if some of the files open for them all the ones in that same order should. But hey, I'll try anything. Thanks...
