Shared folder not enough storage?

[chayjay17]

I have a 3TB account and have shared a folder with someone, but they are saying they cannot upload large files.  What am I missing?

[Rich · Accepted solution]

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@chayjay17 wrote:

I have a 3TB account and have shared a folder with someone, but they are saying they cannot upload large files.  What am I missing?

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You have 3TB of space; they do not. They need to have enough available space in their own account for anything in the folder.

• https://help.dropbox.com/storage-space/storage-space

If they won't need access to the files after they upload them, send them a File Request instead.

• https://help.dropbox.com/share/create-file-request