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JJI1's avatar
JJI1
New member | Level 2
2 years ago

Shared Folder Not Displaying on my account

I initiated a shared folder with a friend. Both of us have basic personal Dropbox plans. My friend received and accepted the share request, and the shared folder now displays in her PC dropbox accoun...
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JJI1's avatar
JJI1
New member | Level 2

First let me clarify that this issue is happening on my husband's account; I am simply writing for him. No, the shared folder does not display in his dropbox account anywhere- not on pc, iphone, or dropbox.com website. The shared folder does display in his friend's dropbox account in all three places. No, the shared folder does not contain special characters, unless a dash or a capital qualifies as 'special'; all his other shared folders are labeled the same way (RMD-JTI SHARED). Thank you for your assistance in this matter.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Is he certain that he's added it to his account from this page?

 

Are you certain that this is a shared folder, and not a shared link to a folder?

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