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5WF's avatar
5WF
Helpful | Level 5
3 years ago

SD Card to Dropbox upload question

If this is a basic question then we apologise, but we are confused.

Having looked in the Help area we see that it says is possible to transfer files (in this case photos) from an SD card into Dropbox, using the mobile app on an iPhone. We are a wildlife conservation team and would like to be able to do this for infield teams.

Unfortunately we cannot get this to work and need some help please.

The instructions say that "if you cannot find the SD card you need to verify that "Show advanced devices" is checked in "Settings"". No such option exists. We cannot see the SD card connected to the phone, in order to then select the images to upload directly to Dropbox in the app.

We do not want the images to upload from the SD card to the phone. This we can easily do already. We also do not want to upload to the phone and from the phone to Dropbox. The instructions tell everyone that direct SD card to Dropbox upload is possible.

However, is this possible (as Dropbox claim it is), and if so how please?

Would appreciate hearing from anyone who has the answer.

Many thanks

Eric @ 5WF

 

Phones tried: iPhone 8, 10, and latest XE ... fully up to date iOS and Dropbox app versions.

19 Replies


  • 5WF wrote:

    Having looked in the Help area we see that it says is possible to transfer files (in this case photos) from an SD card into Dropbox, using the mobile app on an iPhone.


    Importing photos from an SD Card is an option that's available on the Dropbox desktop application; not the mobile app. The mobile app has the Camera Uploads feature that will automatically upload photos and videos from your phone's camera roll, but it will not upload photos from other media. The desktop application has a similar Camera Uploads feature and it's used to import photos and videos from flash media such as SD cards and other USB devices.

     

    • 5WF's avatar
      5WF
      Helpful | Level 5

      Thank you for the prompt reply Rich.

      If it is not possible to upload directly from an SD card to Dropbox, from the Dropbox app, then may we suggest that you or Dropbox change the instructions on the Support section. What is there currently is incorrect and misleading to those who attempt to use it.

      Only being able to upload directly from SD card to Dropbox using a desktop completely defeats the practical use of Dropbox for field conservation in this extensive use case.

      We were assured direct mobile upload was possible when the Sales team attempted to sell us an extensive package.

      It is a good thing we checked before expanding our account with Dropbox, as that may have been an expensive error for us.

      I am afraid we will need to seek an alternative provider. Our charity does not have the money or time to waste on solutions which do not work as promised, either for us internally, or the dozens of infield conservation teams we purchase solutions for.

      Many thanks again.

       

      cc: Jay sales

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Hey 5WF, thanks for reaching out to our Community.

         

        Would you mind clarifying something for me?

         

        After opening the Dropbox app on your phone and tapping on the (+) create button, did you tap on 'upload photo' or 'create or upload file'?

         

        If you tapped on 'upload photo', can you try the other option instead, to see if it works?

  • Thanks for the nudge here, windwalkercj.

     

    We also appreciate your feedback about this. I'll make sure your comments are passed along to our team.

     

    As a workaround, have you tried adding the files to Dropbox through your Files app?

     

    You can go to your Files app, tap the "..." icon, and then "select", select the files you want to upload, tap the "share" option and select Dropbox from the options.

     

    Select the location in Dropbox you want to add them and tap "save".

     

    I hope this helps.

    • trishmennell's avatar
      trishmennell
      Helpful | Level 5

      This needs to be the instructions posted on Dropbox, not a tip to be found in a thread.

  • iw00d's avatar
    iw00d
    New member | Level 2

    I have moved the camera's folder to my SD-card, and now the camera sync functionality is broken. Is there any way to camera-sync from other folders than the standard Android folder?

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II

      iw00d wrote:

      I have moved the camera's folder to my SD-card, and now the camera sync functionality is broken. Is there any way to camera-sync from other folders than the standard Android folder?


      No, there isn't.

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If this is a basic question then we apologise, but we are confused.

\n

Having looked in the Help area we see that it says is possible to transfer files (in this case photos) from an SD card into Dropbox, using the mobile app on an iPhone. We are a wildlife conservation team and would like to be able to do this for infield teams.

\n

Unfortunately we cannot get this to work and need some help please.

\n

The instructions say that \"if you cannot find the SD card you need to verify that \"Show advanced devices\" is checked in \"Settings\"\". No such option exists. We cannot see the SD card connected to the phone, in order to then select the images to upload directly to Dropbox in the app.

\n

We do not want the images to upload from the SD card to the phone. This we can easily do already. We also do not want to upload to the phone and from the phone to Dropbox. The instructions tell everyone that direct SD card to Dropbox upload is possible.

\n

However, is this possible (as Dropbox claim it is), and if so how please?

\n

Would appreciate hearing from anyone who has the answer.

\n

Many thanks

\n

Eric @ 5WF

\n

 

\n

Phones tried: iPhone 8, 10, and latest XE ... fully up to date iOS and Dropbox app versions.

","body@stringLength":"1382","rawBody":"

If this is a basic question then we apologise, but we are confused.

\n

Having looked in the Help area we see that it says is possible to transfer files (in this case photos) from an SD card into Dropbox, using the mobile app on an iPhone. We are a wildlife conservation team and would like to be able to do this for infield teams.

\n

Unfortunately we cannot get this to work and need some help please.

\n

The instructions say that \"if you cannot find the SD card you need to verify that \"Show advanced devices\" is checked in \"Settings\"\". No such option exists. We cannot see the SD card connected to the phone, in order to then select the images to upload directly to Dropbox in the app.

\n

We do not want the images to upload from the SD card to the phone. This we can easily do already. We also do not want to upload to the phone and from the phone to Dropbox. The instructions tell everyone that direct SD card to Dropbox upload is possible.

\n

However, is this possible (as Dropbox claim it is), and if so how please?

\n

Would appreciate hearing from anyone who has the answer.

\n

Many thanks

\n

Eric @ 5WF

\n

 

\n

Phones tried: iPhone 8, 10, and latest XE ... fully up to date iOS and Dropbox app versions.

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5WF wrote:
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Having looked in the Help area we see that it says is possible to transfer files (in this case photos) from an SD card into Dropbox, using the mobile app on an iPhone.

\n
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Importing photos from an SD Card is an option that's available on the Dropbox desktop application; not the mobile app. The mobile app has the Camera Uploads feature that will automatically upload photos and videos from your phone's camera roll, but it will not upload photos from other media. The desktop application has a similar Camera Uploads feature and it's used to import photos and videos from flash media such as SD cards and other USB devices.

\n

 

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Thank you for the prompt reply Rich.

If it is not possible to upload directly from an SD card to Dropbox, from the Dropbox app, then may we suggest that you or Dropbox change the instructions on the Support section. What is there currently is incorrect and misleading to those who attempt to use it.

Only being able to upload directly from SD card to Dropbox using a desktop completely defeats the practical use of Dropbox for field conservation in this extensive use case.

We were assured direct mobile upload was possible when the Sales team attempted to sell us an extensive package.

It is a good thing we checked before expanding our account with Dropbox, as that may have been an expensive error for us.

I am afraid we will need to seek an alternative provider. Our charity does not have the money or time to waste on solutions which do not work as promised, either for us internally, or the dozens of infield conservation teams we purchase solutions for.

Many thanks again.

 

cc: Jay sales

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Hey 5WF, thanks for reaching out to our Community.

\n

 

\n

Would you mind clarifying something for me?

\n

 

\n

After opening the Dropbox app on your phone and tapping on the (+) create button, did you tap on 'upload photo' or 'create or upload file'?

\n

 

\n

If you tapped on 'upload photo', can you try the other option instead, to see if it works?

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Thanks for the nudge here, windwalkercj.

\n

 

\n

We also appreciate your feedback about this. I'll make sure your comments are passed along to our team.

\n

 

\n

As a workaround, have you tried adding the files to Dropbox through your Files app?

\n

 

\n

You can go to your Files app, tap the \"...\" icon, and then \"select\", select the files you want to upload, tap the \"share\" option and select Dropbox from the options.

\n

 

\n

Select the location in Dropbox you want to add them and tap \"save\".

\n

 

\n

I hope this helps.

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This needs to be the instructions posted on Dropbox, not a tip to be found in a thread.

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I have moved the camera's folder to my SD-card, and now the camera sync functionality is broken. Is there any way to camera-sync from other folders than the standard Android folder?

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iw00d wrote:
\n

I have moved the camera's folder to my SD-card, and now the camera sync functionality is broken. Is there any way to camera-sync from other folders than the standard Android folder?

\n
\n

No, there isn't.

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