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Forum Discussion
Prompt to ask to join team when I'm sharing a folder with someone. Why?
When I share a folder with someone outside of my Dropbox team they are prompted to ask to join the team. This causes confusion because I do not want them to join the team. Is there away to adjust this?
I have the same issue. My approach: I ignore it. The people with whom I share the folder can upload files and see things and it works just fine. I assume Dropbox is trying to maximize revenue here and have me grow my team/account.
This is such an awful and quite deceptive practice, resulting in frustrating communication with clients and wasted time in trying to understand why we are asking to be charged for another team member when that was never the intent. Not to mention unknowingly adding team members and being charged....
- Megan
Dropbox Staff
Hi EYOSSarah, let's see what we can find on this together!
Can you let me know if the folder you're trying to share is a personal one, or a Team folder?
Also, are these the steps that you follow on your end? If I were you, I'd check the Team's settings to make sure external sharing is enabled for the team.
Can you give this one a go, and keep me updated? Thanks!
Hello Megan,
Thank you for your response. The folders I share are Teams folders. I am following those steps to share folders and the settings for sharing are correct. The only issue I'm having is that after the recipient gets the email inviting them to the folder the next screen says 'Ask to join the team' - which I do not want, I just want to share these specific folders.
- Hannah
Hey EYOSSarah, sorry to jump in here.
I'm afraid that these prompts cannot be turned off, however, do you know if the person you invited to the folder have enough space to add the folder to their account?
That's probably why they're seeing this prompt.
If they only need to view the files, you can send them a link instead, which won't affect their quota and they won't get this prompt.
And if they need to upload files to your account, you can send them a file request.
