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Mr J's avatar
Mr J
New member | Level 2
2 years ago

Png automatically converted to jpg

When I automatically upload a small png image file (320x320 pixel, ~32KB in size), Dropbox automatically converts it to a jpg once uploaded. This is problematic because the png files have transparent backgrounds, whereas changing to jpg creates a white background. There is nothing in my settings that should cause this. How can I fix this problem?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi Mr J, thanks for bringing this to our attention.

     

    When you say automatically upload, are you referring to the camera upload feature in the mobile app or desktop app, or did you upload it manually?

     

    This will help me to assist further!

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