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Forum Discussion
Seriously
4 months agoHelpful | Level 6
Please stop renaming our files automatically
It's 2024 - almost August. I have been a Dropbox User for a long time. I upgraded a few years ago and was happy to be able to just transfer over my files each week to keep my laptop somewhat clean....
Walter
4 months agoDropbox Staff
Thanks for the additional information Seriously
Since you've experienced this issue in the past, did you try getting in contact with our support team directly for further assistance with account and device specific information?
Also, can you please clarify your computer's exact OS version, and the version of the Dropbox desktop app?
Does the issue persist when you temporarily disable your firewall (and any antivirus, VPN or proxy setting)?
- Seriously4 months agoHelpful | Level 6
Since you've experienced this issue in the past, did you try getting in contact with our support team directly for further assistance with account and device specific information?
Yes, and it was not resolved. I uploaded the information requested over several emails. But then they wanted me to video tape the process. However, that would have violated privacy policies for myself and my clients. The issue was not resolved. When I attempted to contact them using the former email I still have on file, I was redirected to come to the Community.Also, can you please clarify your computer's exact OS version, and the version of the Dropbox desktop app? I am using Dropbox from the browser. Where I have seen the APP required for several services (and used them myself for some), there have been more issues than less - for many users, not just myself. I prefer to remain in the browser.
Does the issue persist when you temporarily disable your firewall (and any antivirus, VPN or proxy setting)? I do not disable my firewalls or antivirus software. What's the point of having them if you end up disabling them? As previously stated, the renaming is inconsistent. It doesn't happen with all my files. However, I am uploading them all the same way. I have attached screenshots of how they appear in my previous posts.
Right now I am having to upload every single file separately, then check each one to make sure it's accurately labeled. If not, I delete the file.
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