The Community is undergoing a major upgrade. Find out more, ask us questions or share your thoughts here.

Forum Discussion

Big_Al_71's avatar
Big_Al_71
Explorer | Level 3
7 years ago

Photo uploads on Android not working unless I open the app

Hi, I have the photo uploader feature turned on on my Samsung Galaxy S7, which I believe works overall. Although I have noticed that if I need it to upload a photo that I have recently taken, I need ...
Android OS
Camera uploads
Mobile
Sync and upload
Uploading
  • Joseph D.11's avatar
    Joseph D.11
    6 years ago

    Ok, so this appears to fix the issue. Turn off battery optimization for Dropbox.

    There may be a more direct route, but here are the steps on my Pixel 3 with Pie"

    Settings
    ->Apps and Notifications
    ->Dropbox
    ->Advanced
    ->Battery
    ->Battery Optimization
    ->All Apps
    ->Dropbox
    ->Don't optimize
    ->Done

Joseph D.11's avatar
Joseph D.11
Helpful | Level 6

Yes, I've checked everything.

As others with the problem mention, once you open the app it will keep working properly for a while (I didn't need to open the folder this time).

I don't have Battery Saver on and no background restriction.

Adaptive Battery is on though and "Optimizing Battery" so I'll try changing that.

Joseph D.11's avatar
Joseph D.11
Helpful | Level 6
6 years ago

Ok, so this appears to fix the issue. Turn off battery optimization for Dropbox.

There may be a more direct route, but here are the steps on my Pixel 3 with Pie"

Settings
->Apps and Notifications
->Dropbox
->Advanced
->Battery
->Battery Optimization
->All Apps
->Dropbox
->Don't optimize
->Done

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Thanks for letting me know what worked for you, Joseph D.11, awesome work on the troubleshooting! :grinning:
     
    If the issue persists or you have any other questions, just give me a shout. In the meantime, have a wonderful day ahead! 
    • Kevin B.13's avatar
      Kevin B.13
      Explorer | Level 4
      6 years ago

      Same issue here on my OnePlus 6.
      Dropbox app is excluded from battery management.
      Only when you open the app, the upload starts.  After closing the app, it keeps working automatically for a few minutes. After that... it just stops working.  Untill you open the app again.
      Already unistalled the application and re-installed again. Doesn't solve the issue.

      Please advise.

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        Sorry to hear that, Kevin B.13. 
         
        Have you tried some of the suggestions in this article?
         
        If you’re still having trouble with this, could you please try toggling the camera uploads option on your mobile app off and then back on again? 
         
        Could you also send me a screenshot of any error that you may be seeing (omitting personal info) so as to have a better understanding of what your concern?
         
        Thanks in advance!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!