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Big_Al_71's avatar
Big_Al_71
Explorer | Level 3
7 years ago

Photo uploads on Android not working unless I open the app

Hi, I have the photo uploader feature turned on on my Samsung Galaxy S7, which I believe works overall. Although I have noticed that if I need it to upload a photo that I have recently taken, I need ...
Android OS
Camera uploads
Mobile
Sync and upload
Uploading
  • Joseph D.11's avatar
    Joseph D.11
    6 years ago

    Ok, so this appears to fix the issue. Turn off battery optimization for Dropbox.

    There may be a more direct route, but here are the steps on my Pixel 3 with Pie"

    Settings
    ->Apps and Notifications
    ->Dropbox
    ->Advanced
    ->Battery
    ->Battery Optimization
    ->All Apps
    ->Dropbox
    ->Don't optimize
    ->Done

Joseph D.11's avatar
Joseph D.11
Helpful | Level 6
6 years ago

Hey Al, any luck with this?

It worked fine with my old phone, but now I have this problem with my Pixel 3. Pain in the ass. Opening the app doesn't do it for me. I have to open the Camera Uploads folder, then it immediately adds the photo and syncs.

 

Thanks, Joe

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Sorry to hear that, Joe. 
     
    Did you by any chance check the article that I mention above? It may provide some ideas on how to resolve this. If not, could you please check your settings under your Camera Uploads on your mobile app, which could give us some further insight?
     
    Let me know how it goes!
    • Joseph D.11's avatar
      Joseph D.11
      Helpful | Level 6
      6 years ago

      Yes, I've checked everything.

      As others with the problem mention, once you open the app it will keep working properly for a while (I didn't need to open the folder this time).

      I don't have Battery Saver on and no background restriction.

      Adaptive Battery is on though and "Optimizing Battery" so I'll try changing that.

      • Joseph D.11's avatar
        Joseph D.11
        Helpful | Level 6
        6 years ago

        Ok, so this appears to fix the issue. Turn off battery optimization for Dropbox.

        There may be a more direct route, but here are the steps on my Pixel 3 with Pie"

        Settings
        ->Apps and Notifications
        ->Dropbox
        ->Advanced
        ->Battery
        ->Battery Optimization
        ->All Apps
        ->Dropbox
        ->Don't optimize
        ->Done

    • abbaroo's avatar
      abbaroo
      Explorer | Level 3
      6 years ago

      I also just got a Pixel 3. I removed Dropbox, restarted phone, reinstalled Dropbox, turned off battery optimization. It doesn't even work for me while running the app. When I select Photos, I see my photos from last week, and above it, is indicated "Camera uploads (44 left)". The progress bar shows that it's trying, but it gets about half way, then appears to restart the upload. Sometimes the small image in the display changes, and other times its just the same image. 

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Hey there, abbaroo. 

        Hmm. :thinking: Could you please ensure that while the upload is ongoing, the device is also connected to either a Wi-Fi or using data? Also, could you please check if you have available space on your Dropbox account, as well as your device? 

        Let me know what you find! 

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