People with password sharing option disappeared?

[AnnieX]

I have been using Dropbox Plus for years and I no longer have the option to share folders with passwords. I do not know if something is wrong with my program right now, or if this is yet another new change to Dropbox this summer. If this is a change, I am very disappointed. I'm here hoping for a solution or at least an explanation. Password protected folders are how I share exclusive content for my business. I've been doing it this way for years, and would like to have it back. I am not interested in figuring out whatever Vault is.

In case this is something wrong on my end, when I select the 'Share...' option and go to link settings, this is what pops up:

https://dl.dropbox.com/s/f5v7hh4eg9feowu/Screenshot%202023-09-02%20at%205.55.22%20PM.png

I really hope this is a temporary issue.

[nnayar]

Lisa, that is not true. When I test the link in an incognito browser, I'm forced to create a new or login to an existing account. This is not the same as entering a password to access the folder! Please fix ASAP! 

[Megan]

Hey there, @nnayar!

I checked internally, and it seems that an agent has reached out to you internally via an email. 

Can you check your inbox, and respond to them there, in order to keep investigating?