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Forum Discussion
PDF E-mail attachments attaching as HTML instead of PDF
Just wondering if anyone has encountered this issue. I'm using a Samsung smartphone & tablet. When using Samsung mail and attaching a pdf file from Dropbox, it will attach as an html file. It only happens when attaching files from Dropbox and only happens when using my Samsung mobile devices. Any thoughts???
- Megan
Dropbox Staff
Hey Mikeb365, let's jump right into this!
Can you clarify the exact OS you're using on your end?
Also, does this only happen when you use the Samsung email?
Can you walk me through the steps that you follow, when trying to attach the files from Dropbox to your email, please?
Let me know more!
I'm using Android version 14 with the latest updates. I will open an e-mail in the Samsung mail app, click on the paperclip to add an attachment, click on the pdf or jpeg file, a box comes up that says "Creating Link" and the attachment shows up as an HTML file.
As a side note, they attach fine outside of Dropbox and if I use Outlook, I don't have any issues.
- Megan
Hey Mikeb365, thanks for the info!
Based on everything that you described, it sounds like the app might be creating a shared link when you try to attach a file from Dropbox. Could that be the case there?
I'm assuming that if you save the file locally, it opens without an issue, right?
