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Forum Discussion
PDF E-mail attachments attaching as HTML instead of PDF
Just wondering if anyone has encountered this issue. I'm using a Samsung smartphone & tablet. When using Samsung mail and attaching a pdf file from Dropbox, it will attach as an html file. It only ha...
I'm using Android version 14 with the latest updates. I will open an e-mail in the Samsung mail app, click on the paperclip to add an attachment, click on the pdf or jpeg file, a box comes up that says "Creating Link" and the attachment shows up as an HTML file.
As a side note, they attach fine outside of Dropbox and if I use Outlook, I don't have any issues.
Megan
Dropbox Staff
Dropbox StaffHey Mikeb365, thanks for the info!
Based on everything that you described, it sounds like the app might be creating a shared link when you try to attach a file from Dropbox. Could that be the case there?
I'm assuming that if you save the file locally, it opens without an issue, right?
- Hi Megan,
You are absolutely correct.- Nancy
Hi from me as well, Mikeb365! Besides “Create link”, do you see another option to attach your files as they are instead? You can also upload a screenshot of what you see here, so that we can have a visual.
Here you go Megan. Creating link quickly appears, then an HTML link is added to the e-mail. I hope this helps. It does not give me any options, just creates the link.
Mike
