Only showing blue syncing icons - nothing green in Finder

[croqueteer]

After the pain of having to reinstall dropbox on my Mac, I see every file that has been downloaded only has the blue sync icon - or the in the cloud icon which is normal. But no green icons anywhere. The files seem to be OK, but clearly something isn't being completed. I have restarted my Mac a few times as well as restarted the dropbox app with no success. 

[croqueteer]

I also deleted the dropbox cache folder. This did not help.

[Jay]

Hi @croqueteer, thanks for posting today!

The green icon would appear if you've specifically marked files as available offline on your computer. 

Could you try marking one of them like that to see if this helps?

Keep me posted!

[croqueteer]

Thank you for connecting Jay.
Indeed, they turned blue when I requested to make them available offline. They simply have not turned green yet. All of the icons in dropbox are either a cloud or the blue icon. Those with the blue icon are accessible.
On the same system my corporate dropbox files are appropriately labeled.

[Jay]

Do you see any activity in the Dropbox desktop application when you click the icon in the menu bar? What does the status shown on the bottom left?

[croqueteer]

Yes it says Syncing 1760 files. It drops to 1720 and then instantly jumps back to 1760.

I have restarted my Mac a number of times now and that seems to be stuck.

[Jay]

Could you check to see if the bandwidth limit is set to no limit, and then allow it time to sync all the files in Finder?

[croqueteer]

It was set to auto limit for uploads - no limit for download. I set both to no limit. Restarted dropbox, because it didn't seem to have an effect, but I still have the same stuck on 1760 problem.

[Walter]

Hey there @croqueteer - sorry to jump in here, but could you try fixing your hard-links and permissions as outlined here?

If syncing gets stuck again afterwards, please send us a screenshot of the app's exact status and version as shown in your menu bar.