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zolabola's avatar
zolabola
Explorer | Level 3
3 years ago

Online Files are shown as Zero Bytes

I am currently on MacOS Monteray 12.4 and using SmartSync (online-only) by default. The Dropbox App version is v151.4.4304 . I noticed that all the cloud files are now shown as Zero bytes. I could st...
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HTDUCK's avatar
HTDUCK
Helpful | Level 6

Hi Hannah -

 

Yes, I can access files working with them offline, but that's not what I want to do. That would require downloading every single file that is linked in any InDesign file, which would fill up my laptop and defeat the purpose of using Dropbox. 

 

I know this is a Montery issue as my laptop just updated and broke my Dropbox Links. My other Macs running Catalina work as intended. 

 

I thought Dropbox was supposed to have a fix to what apple did by now. I read it was to be rolling out by January. Is there a link that I should be going to or a method to force an update for Dropbox? 

 

Thanks!

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey HTDUCK! 

 

As soon as you’re eligible, you should receive a notification from the Dropbox icon in your menu bar to install the Dropbox update for macOS.

 

Depending on your current plan though, you may be able to join the beta version instead. Can you please clarify what's your Dropbox plan?

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