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zolabola's avatar
zolabola
Explorer | Level 3
3 years ago

Online Files are shown as Zero Bytes

I am currently on MacOS Monteray 12.4 and using SmartSync (online-only) by default. The Dropbox App version is v151.4.4304 . I noticed that all the cloud files are now shown as Zero bytes. I could st...
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey tonieads, thanks for joining the discussion here.

 

Can you give some additional information about the update that was mentioned in the email you received? 

 

Also, it sounds like you're looking at files that are online only and not locally available to your computer yet. 

 

Have you tried selecting the files or folders you'd like to have available for local use (like when working in inDesign etc.) by right clicking on them and setting them to be local instead of online only?

 

Keep us posted!

HTDUCK's avatar
HTDUCK
Helpful | Level 6
2 years ago

I all of a sudden am now having this exact issue. The whole point of using Dropbox and storing files online is to link to them without having to download copies locally and filling up your hard drive. Until this past weekend, linked files in InDesign always worked with Dropbox (without storing them locally) and now all of a sudden they do not.  I am only experiencing this on my Mac running Monterey.  On Macs running Catalina, everything works okay.

 

Has a resolution/solution been found?

 

Thanks!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey HTDUCK, thanks for joining this discussion.

     

    If you right-control click on a file and choose "make available offline" first, does it help?

     

    And have you performed the update on the Dropbox app to Dropbox for macOS on your computer running Monterey?

    • HTDUCK's avatar
      HTDUCK
      Helpful | Level 6
      2 years ago

      Hi Hannah -

       

      Yes, I can access files working with them offline, but that's not what I want to do. That would require downloading every single file that is linked in any InDesign file, which would fill up my laptop and defeat the purpose of using Dropbox. 

       

      I know this is a Montery issue as my laptop just updated and broke my Dropbox Links. My other Macs running Catalina work as intended. 

       

      I thought Dropbox was supposed to have a fix to what apple did by now. I read it was to be rolling out by January. Is there a link that I should be going to or a method to force an update for Dropbox? 

       

      Thanks!

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey HTDUCK! 

         

        As soon as you’re eligible, you should receive a notification from the Dropbox icon in your menu bar to install the Dropbox update for macOS.

         

        Depending on your current plan though, you may be able to join the beta version instead. Can you please clarify what's your Dropbox plan?

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