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Forum Discussion

zolabola's avatar
zolabola
Explorer | Level 3
3 years ago

Online Files are shown as Zero Bytes

I am currently on MacOS Monteray 12.4 and using SmartSync (online-only) by default. The Dropbox App version is v151.4.4304 . I noticed that all the cloud files are now shown as Zero bytes. I could st...
Desktop
desktop app
Mac OS
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi zolabola!

 

This has been the usability of this specific feature, for the content to take up zero hard drive space, therefore 0 bytes. 

 

Is there maybe a chance that you were viewing a different path, or maybe the placeholder each file or folder holds? 

 

In any case, I'll forward your feedback to the appropriate areas so we can continue to improve.

 

If you need anything else, let me know. 

tonieads's avatar
tonieads
New member | Level 2
3 years ago

We received an email stating there was a Dropbox update over the weekend. Now ALL of my files (that were synced to my Mac) are showing Zero bytes. I work in InDesign and ALL of the links are broken. Dropbox says all my files are up to date. I went into the account, held down Option and Fixed Permissions and Hardlinks; it did nothing. If I double click on a file, the size and is restored. But, I have 10,000+ files that are showing Zero bytes... which means I would have to relink EVERY single image/file in ALL of my InDesign documents. Please advise ASAP. 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey tonieads, thanks for joining the discussion here.

     

    Can you give some additional information about the update that was mentioned in the email you received? 

     

    Also, it sounds like you're looking at files that are online only and not locally available to your computer yet. 

     

    Have you tried selecting the files or folders you'd like to have available for local use (like when working in inDesign etc.) by right clicking on them and setting them to be local instead of online only?

     

    Keep us posted!

    • HTDUCK's avatar
      HTDUCK
      Helpful | Level 6
      2 years ago

      I all of a sudden am now having this exact issue. The whole point of using Dropbox and storing files online is to link to them without having to download copies locally and filling up your hard drive. Until this past weekend, linked files in InDesign always worked with Dropbox (without storing them locally) and now all of a sudden they do not.  I am only experiencing this on my Mac running Monterey.  On Macs running Catalina, everything works okay.

       

      Has a resolution/solution been found?

       

      Thanks!

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey HTDUCK, thanks for joining this discussion.

         

        If you right-control click on a file and choose "make available offline" first, does it help?

         

        And have you performed the update on the Dropbox app to Dropbox for macOS on your computer running Monterey?

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